The rising popularity of cruise holidays will inevitably mean that complaints against cruise lines and their operators will increase.
One of the biggest UK cruise liners is P&O Cruises, who are actually part of the Carnival Group who own Cunard, Princess Cruises, Carnival Cruises and Costa Cruises as well.
Claims against cruise operators can be complicated because the law and regulation may vary dependent on where the cruise was booked, where the cruise ship accident occurred and where it was travelling to and from.
The very experienced team of travel lawyers at Simpson Millar can take all the complications out of claiming compensation against P&O, Princess Cruises, or any other cruise liner if your contract was made in the United Kingdom.
If you are dissatisfied with the service provided by your cruise operator, there are simple steps that need to be taken to make a successful Holiday Compensation Claim against P&O Cruises.
We always recommend that you take all of your booking documentation, as well a copy of the brochure description or web description, with you on your cruise. That means if you have a P&O Cruises Complaint whilst on board you can show them what was promised in comparison to what you are receiving.
Cruise operators must provide you with what they have agreed to in their holiday description and if they fail to do so, it is important that you complain whilst on board the cruise, to a P&O Cruises representative. You should ensure you keep a written record of your complaint and ask the representative to sign the complaint form. Take photographs and video evidence to help you claim compensation against P&O Cruises when you return to the UK.
When you get home, unless your complaint involved an accident or any illness on board the cruise liner, you should complain within 28 days.
If you have been injured on a holiday with P&O Cruises, we recommend that you seek legal advice because you may be able to make a substantial compensation claim.
Freephone: 0808 145 1353 or fill in the enquiry form above.
At Simpson Millar Solicitors we have expert lawyers with years of experience of cruise claims.
Whether or not your cruise injury happened inside or outside UK waters, travel lawyers can advise you on whether you can make a successful Holiday Accident Compensation Claim or a Holiday Illness Compensation Claim. We are experts in determining who you can bring a claim against and what regulations may apply.
For those that experience cruise ship accidents or illness, you may be able to claim compensation for the pain and suffering you experienced, together with compensation for the loss of enjoyment of your holiday. You can also claim a refund against a cruise company for the costs of the cruise, together with compensation for out of pocket expenses, such as loss of earnings and medical costs.
The 1974 Athens Convention is an agreement that has been signed by numerous countries, including the United Kingdom, which gives rights to sea passengers.
The consequence of the Athens Convention means that even if your cruise took place outside UK waters you might be able to claim compensation in the UK for an overseas cruise. For example, you may have booked your cruise in the UK but your cruise liner was travelling between Athens and Rome. If your cruise operator has a UK based office, you can claim personal injury compensation against P&O Cruises or Carnival Cruises in Britain.
We advise you to contact us so that we can help you make a Holiday Compensation Claim for your cruise injury and deal with the intricacies of any applicable regulations.
We have recently helped people that were ill during a stay at the Red Sea in Egypt.
Mrs. Thompson, on whose behalf we successfully negotiated an out of court settlement, remarked that Simpson Millar were “very professional”.
Mrs McDermid, who we were also successful in acting for, stated that we provided a “painless process from start to finish – very happy”.