It is with some degree of concern that we have been reading reports of what one Tripadvisor reviewer called a "dreaded Bug" at the Spring Arona Gran Hotel in Tenerife.
The reports of sickness and diarrhoea at the hotel show an all too familiar pattern so far as the Travel Lawyers at Simpson Millar are concerned. One lady from Manchester reported that she was hospitalised as a result of her infection and a number of other advise they have come down with symptoms typical of traveller's diarrhoea.
The Spring Arona Gran Hotel is featured by the tour operator giant, Thomson, and is available to book on a full board and half board basis. As is apparent from their website, the hotel is one of the most decorated hotels by Thomson on their website boasting more of their gold medals than any of their other hotels in the Canary Islands.
It is not clear what the cause of the sickness bug is. However, outbreaks and increased levels of illness at hotels are often associated with viruses that are spread from person to person or, more seriously, germs that arise from contaminated food and water caused by bugs such as salmonella, cryptosporidium and e. coli.
It is possible that you may be able to make a compensation claim against Thomson if you can show that they or the staff at the hotel are at fault. If it can be shown that Thomson knew about the problem before you arrived or contaminated water was the cause of your illness, you will have good grounds for making a compensation claim against them.
If you would like to speak to a qualified Simpson Millar Travel Lawyer for some free advice about how to go about making a claim, we can be contacted today for free legal advice. We will be able to advise you how to make a group compensation claim and how much compensation you may be entitled to if you claim is successful.
Many of our travel lawyers have worked for the major tour operators and Group Claims and Simon Lomax, Holiday and Accident Claims Manager at Simpson Millar actually worked for First Choice before it merged with Thomson. This means that we are in the privileged position of being aware of the kind of documents that the tour operator will not want to see – and as a result we can improve your chances of making a successful claim.
Those wishing to make a claim should be careful about what they say to the tour operator without speaking to a lawyer first or their entitlement to compensation may be harmed.
Any holidaymakers that are due to travel to the Spring Arona Gran should consult with their tour operator or the hotel directly before travel.
Get in touch for a chat about how we can help you by filling in our quick, no obligation enquiry form and we will call you back or you can call us directly on 0808 145 1353.