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Sirens Tropical Suites in the Dominican Republic Receives Negative Tripadvisor Reviews

Sirens Tropical Suites luxury hotel in the Dominical Republic receives negative feedback from holidaymakers due to quality issues that have arisen during their stay.

From health and safety issues to hotel service, the hotel has been faced by a number of Tripadvisor reviews that have warned off further guests from visiting the hotel in the resort of Punta Cana.

What Are The Most Common Problems Often Faced?

Guests at Sirens Tropical Suites seem to have encountered filthy rooms with bare wires hanging from fuse boxes, insects and birds swarming food buffets and food not being replenished in the evening which meant guests dining later in the evening would receive cold buffet scraps. Pushy sales agents were also amongst the problems that guests faced. Holidaymakers found they were conned to attend VIP breakfasts which turned out to be long sales pitches to buy into time shares.

One reviewer stated how it was not the dream vacation that they had expected. Upon arrival on their first day, their room had no lights or power and when workers finally arrived to fix the problem they were extremely rude and were shouted at to leave the room. The couple needed to get changed for the evening buffet due to a smart dress code that is usually applied for dinner. However, the couple were unable to re-enter their room and following what seemed to be pointless complaints to the manager, the couple were left starving and were asked to return back to their rooms. Brief illnesses from food and drink were also experienced which seemed common amongst a number of guests at the hotel.

Have You Had A Ruined Wedding?

Another reviewer explained how rats were seen in the hotel near the buffet and expressed that this was a hotel where they ‘would never go again.’ One specific family visited the hotel for their wedding and commented ‘apart from our wedding day I wasn’t really impressed all through the holiday… and I wouldn’t come back’.

The 4 star Sirens Tropical Suites is featured by a number of tour operators including Thomas Cook who have also classed it as one of their luxury holiday destinations and one which specifically provides wedding and honeymoon services.

Holiday Compensation Present

Poor Hygiene, bad service and health and safety breaches are some of the most common problems encountered in the Dominican Republic. Many resorts are also swarmed with locals using the hotels leaving no food for guests, filthy swimming pools, noise and disruptive behaviour often making them unfit for your big day or your dream honeymoon.

Honeymoon and Wedding Compensation

The typical award holidaymakers can expect to receive varies depending on whether your holiday was for a special occasion. For ruined weddings, the bride and groom may be able to recover the full cost of the holiday including compensation for loss of enjoyment at £4,000 each. If you went on a honeymoon that was ruined, the award expected for loss of enjoyment is around £2,000 each. For normal holidays we seek to claim back the full cost of your holiday as well as compensation for the disappointment caused to you.

Checking Exactly What Was Sold By Your Tour Operator

If the standard of the accommodation or the resort is not what was described by your tour operator, and you booked a package holiday, your tour operator may be at fault. Always ensure that you check the brochure description as well as the booking terms and conditions which are usually found at the back of the brochure or on your tour operator’s website.

Making A Claim

If you would like advice about your holiday complaint, call us for a free consultation on 0808 145 1353. We will advise you how much your claim is worth and what steps you can take to claim holiday compensation.

Dated: 02/09/2013