Holiday Compensation Claims
 Call Us: 0808 145 1353
Holiday Claims
Holiday Accident Abroad

Holiday Complaints Specialists

Holiday Compensation Claims is a website designed to help those people who would like to claim compensation for an accident or illness that occurred on holiday.

Simpson Millar solicitors may be able to help you claim compensation for your holiday from hell. If you have not received what was promised by your travel company or the quality of the holiday you purchased was not what it should have been then we may be able to help you.

Simpson Millar solicitors may be able to help you claim compensation for a ruined holiday in the following situations:

  • You suffered an accident or an illness on your package holiday
  • The cost of your holiday was £2,000 or more
  • You were on your Honeymoon
  • You were attending and celebrating a wedding
  • You were celebrating a significant wedding anniversary
  • You wish to pursue a group action holiday claim

If you believe that any of the above applies to you then contact Simpson Millar to discuss your options.


If you didn’t suffer any injury or illness while you were on holiday but still encountered problems then it is usually best to pursue the tour operator yourself, especially, if the cost of the holiday was under £2,000.

Holiday compensation claims

However, in situations, such as those listed above, where the potential compensation is likely to run into thousands of pounds it may be worth your while speaking to a member of the travel team at Simpson Millar LLP.

To make a claim against your tour operator you need to make sure that the holiday you booked was a package holiday which ensures that it will be covered under the Package Travel Regulations 1992 and you can sue the tour operator in the UK.

It may be financially worthwhile pursuing a claim if your holiday or honeymoon was ruined because it did not meet the quality you had been promised or you simply did not receive what had been promised to you by the tour operator.

If you feel that your holiday meets that description then you may be able to make a claim against your tour operator.

Grounds for making a holiday complaint

Grounds for making a compensation claim against your tour operator may include any of the following:

  • Health and safety concerns at your hotel in relation to hotel rooms, facilities and food
  • Poor standards of service at the hotel
  • Misrepresentations about the holiday made in the brochure, online or advice from the tour operator
  • A need to change hotels
  • Cancellation of your holiday or returning home early due to failures to meet the holiday booking
  • Illness or accident suffered whilst on holiday

Simpson Millar solicitors – the right choice for help

Simpson Millar is able to pursue holiday claims that do not involve personal injury. These types of claims are pursed on a contingency fee basis whereby you pay us an agreed percentage of your compensation should the claim be successful.

In our experience, when holidaymakers 'go it alone' in pursuing a claim against their tour operator, the holiday company will always attempt to settle the claim quickly but by offering substantially less compensation than the holidaymaker is legally entitled too.

In certain cases Simpson Millar has managed to obtain compensation far more than the amount initially proposed by the tour operator before our involvement.

Our travel team will provide you with free initial legal advice in relation to your claim. We understand how difficult it is to handle the stress of dealing with a complaint yourself. Holidaymakers are quite often left waiting a long time for a response which when it finally arrives states that you are not entitled to any compensation at all or a derisory offer of a £200 holiday voucher is made. This is often the point at which you are ready to give up.

A holiday complaint requires a claims specialist who has the knowledge and experience in dealing with the tour operators. For example:

  • Issues with regards to the time scales that you have to make a claim
  • The correct law which you need to base your complaint on
  • The often overlooked issue of the applicable local standards in the country in which you travelled

Our holiday claims service

Our team are all experienced travel lawyers who will help put your mind at ease from the beginning of your claim. All we need is your co-operation and one of our lawyers will deal with your claim each step of the way. We will advise you what can be expected to happen if dealing with the complaint yourself, what we would do to ensure that your claim is successful and that you receive the compensation that you are entitled to without your claim continuing any longer than necessary.

Holiday complaints and compensation

How much compensation will I receive for my holiday complaint?

We will value your claim to assess how much compensation we believe that you will be able to recover. We will seek to recover a proportion of the value of the holiday in addition to a sum for loss of enjoyment plus any other expenses that were incurred as a result of your ruined holiday.

How much will it cost me to make a holiday complaint?

There are no fees paid up front, no hidden charges or expenses that you would be required to pay.

We pursue claims on a no win no fee basis and in the event that your claim is successful we charge a small percentage 'success fee' plus VAT from the compensation we successfully recover for you.

You have nothing to lose by contacting us to see how we can help you.

Get in touch for a chat about how we can help you by filling in our quick, no obligation enquiry form and we will call you back or you can call us directly on 0808 145 1353.

Author: © 2014

Dated: 14/03/2014

Holiday Claims Expert Paul James Blower