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Man set on fire by hotel barman awarded £3,750 from Thomas Cook

A Peterborough holidaymaker has been awarded £3,750 compensation following legal action against Thomas Cook, one of the UK’s largest tour operators. Mr Vinall was staying at the Royal Dragon Resort in Colakli, Turkey when he was badly burned following a fire-breathing stunt that went wrong.

The hotel is part of Thomas Cook's 'Aquamania' hotel range, which provides a wide range of water based activities for guests. Families can enjoy an onsite waterpark complete with slides, chutes and flumes, as well as large swimming pools and a dedicated Kids Club.

Whilst staying at the hotel, Mr Vinall visited the main pool bar for a drink one evening. As he stood at the bar, one of the barmen attempted to fire breathe with a flammable liquid he had in his mouth. The barman was not trained to attempt such an act and it went disastrously wrong. Burning hot liquid was sprayed everywhere covering Mr Vinall’s left arm and causing significant burns.

Making a case against the tour operator

The remainder of Mr Vinall's holiday was effectively ruined as he was unable to use the hotel's water facilities and spent several days visiting the hotel doctor to have the burns treated and re-dressed.

On his return to the UK, Mr Vinall decided to complain to Thomas Cook, after receiving no response from the tour operator he contacted Simpson Millar LLP solicitors to speak with a member of the travel team for some advice about his complaint.

Simpson Millar LLP's travel law team specialises in package holiday cases, and as such were able to advise Mr Vinall about the best way to proceed. Thomas Cook seemed to be ignoring his complaint so Mr Vinall instructed Simpson Millar LLP to pursue the claim on his behalf.

Mr Vinall had collected a number of important pieces of evidence in support of his claim whilst on holiday. He had reported the incident to a Thomas Cook representative, he had taken the details of a witness who was stood next to him when the accident happened and he had also taken photographs of his injuries which showed the extent of the burns following the accident.

This evidence was crucial in forcing Thomas Cook to admit liability for the accident and ensure that the case settled for an amount that covered the pain and suffering Mr Vinall had experienced, and the loss of enjoyment he had suffered due to the accident.

“Quality service from Simpson Millar LLP”

Simpson Millar LLP are a leading travel law firm, regularly dealing with holiday accident and illness claims. Our lawyers have experience working for both sides, having previously worked for many of the major tour operators so you can relax, knowing that your claim is in safe, experienced hands.

Following the successful conclusion of his case and after receiving a cheque for £3,750, Mr Vinall commented on the service he had received from Simpson Millar LLP,

"Quality service, many thanks to James Blower. He was very professional and a credit to your company. He made the whole claim straightforward and explained everything in a plain, easy to understand way."

Dated: 29/01/2014

Author: © 2014