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Holiday Village Victory for Southampton teenager

The Tour Operator First Choice has been ordered to pay compensation to a teenager from Southampton who developed a painful ear infection whilst on holiday in Turkey.

Miss Binns and her family were staying at the Holiday Village Resort in Sarigerme, Turkey when the infection struck. The all-inclusive resort is a popular destination for British families during the summer time as it offers all you can eat buffet style restaurants and several large swimming pools for the children to play in.

Holiday Illness Compensation

Unfortunately, swimming in the pool was the start of Miss Binns’ and many other holidaymakers’ problems.

Swimming in a toilet

Miss Binns contracted a severe ear infection part way through her holiday which meant that she was no longer able to swim in the hotel swimming pools for the rest of her holiday. The ear infection was so painful that Mrs Binns had to take her daughter to the onsite medical centre to be seen by the doctor. Miss Binns was prescribed powerful antibiotics and eardrops to take and told to stay out of the water.

Miss Binns discovered at the medical centre that she was not the only hotel guest to be suffering with an ear infection as there was already a large queue of people waiting to be seen by the doctor.

The source of the infection was clearly the hotel’s swimming pools. Evidence strongly suggested that small children were not wearing nappies when in the pool and were having toilet accidents in the water. The hotel was incapable of dealing with these incidents correctly, by closing the swimming pools and thoroughly cleaning the water. Guests were left to swim in the contaminated water, effectively swimming in a toilet.

Excellent Customer Service

Mrs Binns was angry that her family’s holiday had been ruined by the ear infection and sought help from Simpson Millar. The travel solicitors at Simpson Millar had extensive experience in dealing with claims against First Choice, particularly in relation to the Holiday Village in Turkey where they were already representing a group of 100 holidaymakers who had fallen ill there in 2009.

Holiday Hotel Watch

After successfully obtaining £1,995 compensation for her daughter, Mrs Binns commented on the service saying it was, “very straightforward and professional. All the hard work was completed by Simpson Millar.”

She added, “James Blower provided excellent customer service. He was efficient and always kept me informed of any updates with the case.”

Holiday Village Problems? – Simpson Millar can help.

If you have stayed at a Holiday Village resort on an all-inclusive package holiday and have fallen ill, either with an ear infection or with holiday food poisoning then Simpson Millar may be able to assist you in making a compensation claim against the Tour Operator.

Contact us today by telephone or email and our experienced and dedicated Travel Team Lawyers will telephone you back immediately to discuss your potential holiday illness compensation claim on ‘No Win, No Fee’ terms.

Simpson Millar is a national law firm with offices based across the entire country. We are located in Leeds, Manchester, Birmingham, London, Cardiff, Bristol and Gateshead.

Dated: 26/04/2013

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