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Family wins £8,500 for gastrointestinal infection at Pegasos World

Simpson Millar has successfully helped a family of 4 who all suffered with a gastrointestinal infection through contaminated hotel food and poor hygiene at the Pegasos World Resort in Turkey. The family successfully won £8,500 in compensation from their Tour Operator.

The family were excited to go an all-inclusive package holiday to the Pegasos World Resort which was booked through Thomson Holidays.

However, when they arrived at the resort they felt that Thomson had misrepresented the standard of the hotel and the food, as it was different to that advertised in the brochure.

The hotel was very poorly cleaned and not looked after properly and the food was well below the standard usually expected at a 5* Hotel. The swimming pool was very dirty and unclean, with no water treatment procedures in place to kill off the risk of infection.

A number of other guests at the hotel also complained about the food served, the filthy swimming pool and poor hygiene practices, which were causing sickness and illness.

Due to the unhygienic conditions in the hotel, the family all suffered gastric intestinal disorders including severe diarrhoea and loss of appetite. The family were unable to enjoy the rest of their holiday.

Claiming against Thomson Holidays for the poor conditions in the hotel

Upon returning to the UK, the family approached Simpson Millar, experts in holiday claims; to help them obtain compensation for the illness and loss of enjoyment they had suffered on their holiday. Even though the illness was the result of a holiday abroad, the family were able to pursue a compensation claim against Thomson Holidays here in the UK.

Holiday Hotel Watch

Holidaymakers are legally protected under the Package Travel Regulations 1992 if they are injured or fall ill during a package holiday, through no fault of their own. A tour operator such as Thomson Holidays is responsible for all the services they provide as part of a ‘package holiday’.

The family had purchased their package holiday for the Pegasos World Resort from Thomson Holidays and so were able to bring legal action against the Tour Operator for the illness contracted in the hotel.

The infections the family suffered were as a result of Thomson Holiday’s failure to ensure the hotel met the required standards by following the necessary health and safety requirements.

On behalf of the family of four, Simpson Millar commenced a claim for compensation against Thomson Holidays.

Initially Thomson’s offered £5,000 compensation which was rejected by the family. Following further negotiation with Simpson Millar, the family were offered and accepted a sum of £8,500 for the infections they contracted and for the loss of enjoyment of their holiday.