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£3,400 compensation after Holiday Illness at the Tropitel Naama Bay

A female holidaymaker has won £3,400 from Thomas Cook after she suffered a severe Salmonella illness at the Tropitel Naama Bay in Sharm El Sheikh, Egypt.

The holidaymaker and her partner booked the all-inclusive 3* Tropitel Naama Bay hotel with Thomas Cook, for a well-deserved break in the sun.

However, she began to feel unwell 5 days into her holiday after eating undercooked omelettes and vegetables in the hotel restaurant.

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She developed severe abdominal cramps followed by profuse diarrhoea, vomiting, headaches and tiredness. Her symptoms lasted for around 3 days and she was confined to her room, unable to eat or enjoy her holiday.

As her symptoms persisted she went to her GP after returning to the UK. A stool sample was taken which revealed Salmonella poisoning. She continued to suffer for around 5-6 weeks with the painful illness.

The lady approached Simpson Millar, experts in holiday claims, to win compensation for her illness and loss of holiday enjoyment. A letter was sent to Thomas Cook as they were responsible for all aspects of the package holiday under the Package Holiday Regulations 1992.

Thomas Cook responded 1 year and 5 months later denying liability. So, investigations commenced to obtain evidence of the illness being contracted in the Tropitel Naama Bay hotel.

A medical report confirmed that they lady had suffered a gastrointestinal illness, which had been caused by a Salmonella infection because of the food at the hotel.

After negotiations, Thomas Cook agreed to pay the lady a compensation payment of £3,400 for her illness and loss of holiday enjoyment.

Date: 17/06/2013


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