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I’m still on holiday, I’m having problems. What do I do?

Have you been experiencing problems at the hotel? Are you perhaps suffering with illness or have you had an accident in the hotel?

Would you like some help and advice? Simpson Millar’s Travel Team would be happy to assist you and provide you with the best available advice on what you can do next.

Holiday Illness or Accident Evidence is crucial

Most holidaymakers who suffer from an illness or accident whilst on holiday will quite often wait until they come home before they consider what to do next. However, by then it will be too late and you may have missed your opportunity to collect important evidence from the hotel.

Evidence to support an illness that has occurred in your all-inclusive hotel could include photographs or video footage showing the conditions at the hotel; witness statements from other hotel guests who were either also ill or can testify to the poor hygiene standards at the hotel. Gathering this information could prove essential for any action you choose to take in the future.

If you are still able to get around the hotel then it may be worthwhile approaching other holidaymakers to see whether they were also ill at the hotel. It may be the case that you can join together as a group if you later decide to take further action.

Bugs that holidaymakers commonly contract from poor food at the hotel might include Salmonella, Campylobacter, E-coli or Shigella. A dirty swimming pool may also cause Cryptosporidium and Giardia if swum in or if contaminated water is consumed.

I’ve had an accident on holiday

If you’ve had an accident at your hotel then it’s essential that you try to collect the following information:

Family holiday photo
  • Photographs of the accident location are vitally important. If you have tripped over something then take pictures of whatever caused you to trip. If you have slipped and fallen then take pictures of the area you slipped and if possible what caused you to slip.
  • Drawing a sketch map of the area where the accident occurred is very useful.
  • Take contact details of any witnesses to the accident or those who can recall the state of the area where the accident happened.
  • Take a careful note of any actions that the hotel took following the accident – and take photographs.

Remember to report it

The most important thing to do though if you are still on holiday and are suffering with an illness or you have had an accident at the hotel is to report it to your Holiday Representative and the Hotel Management.

  • Make sure that the Rep records it accurately on an accident report form.
  • Make sure that you read and sign the form to ensure its accuracy.
  • Make sure the Rep gives you a copy of the completed form.

Legal Help when you need it

If you are still on holiday and are encountering problems with illness or injuries caused by an accident then Simpson Millar LLP can provide you with practical advice on the steps you need to take whilst you are still on holiday should you wish to take action against your tour operator.

Dated: 23/01/2014

Author: © 2014